WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 10 days on all hair care products or accessories that have not been opened, worn, or tampered with.
**Please note that all customized products, consultation fees and digital products are non-refundable**
Returns & Exchanges
Our exchange process is quick and easy. Ship back your current item(s), let us know what you'd like in exchange and we’ll get you set up with a new order.
HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?
Follow these 3 simple exchange steps:
Initiate an exchange by clicking the below "Initiate Exchange" button.
Ship your item(s) back to us.
Once we receive your order, we will inspect and confirm that returned item(s) for exchange were not opened or tampered with. After confirmation have been sent, we'll ship your new order!
HOW DO I RETURN MY ORDER?
Follow these 3 simple return steps:
Initiate an exchange by clicking the below "Initiate Return" button.
Ship your item(s) back to us.
Once we receive your order, we will inspect and confirmed that the returned item(s) were not opened or tampered with. Once we confirm, we will process your refund. Please allow up to 7 business days for refund after confirmation has been sent.
Exchange & Return FAQ
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
If you are returning your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
If you are exchanging your order, we provide a complimentary return shipping label for all U.S. customers. You will not be required to pay the cost of it!
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned item(s) were not opened or tampered with. Once your item(s) have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WHEN WILL I RECEIVE MY EXCHANGE?
Your new order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.
Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, we will email you a custom invoice to pay for difference in price. As soon as this has been paid, your new order will be released for processing.
WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. Express shipping costs are non-refundable.
CAN I RETURN OR EXCHANGE AN OPENED HAIR SET OR CLOSURE?
No. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team firstname.lastname@example.org
**Please note that this policy also applies to all hair care products and accessories**
HOW MAY I CONTACT YOU?
You may contact us by email at email@example.com. The RMF support team operates 5 days a week, 9am-3pm EST. We always guarantee a response within 48 hours and will be happy to help you!